Ahmed Elshahawy

About Me

Technology Leader. Builder. Architect.

Technology executive with over two decades of experience architecting and delivering enterprise-grade platforms across AI, data, cloud, and distributed systems. Deep hands-on expertise in production GenAI systems including RAG platforms, multi-agent orchestration, and proprietary Small Language Models.

Proven in building and scaling engineering organizations from the ground up, establishing technical governance, and delivering mission-critical systems for regulated industries including financial services, government, and telecommunications. Currently serving as CTO at DXwand, where I lead a 17+ person engineering team building AI-powered enterprise products.

90%

Faster time-to-market through CI/CD and automation

50%

AI answer accuracy improvement via knowledge graphs

$11M

Enterprise deal won through solution architecture (IBM)

$2M

Program budget managed at EY for data platforms

Products I Built

From Zero to Market

Enterprise AI products designed, architected, and launched — from concept through production deployment.

Enterprise AI Platform

Orxtra

Production-grade GenAI RAG platform for knowledge discovery with multi-agent capabilities and analytics. Deployed to Tier-1 enterprise and government clients including Kuwait Ministry of Education nationwide student assistant.

RAGVector SearchKnowledge GraphsMulti-AgentLLM Orchestration

SaaS Product

MerlinX

Self-serve conversational AI sales-agent SaaS platform built on multi-agent architecture, integrated with WhatsApp and Messenger APIs, subscription billing, and real-time analytics pipelines.

Multi-AgentWhatsApp APISaaSBillingReal-time Analytics

AI Model

Prism

DXwand's proprietary Small Language Model series optimized for speed, cost-efficiency, and domain-specific generation tasks. Dramatically reduces inference cost while maintaining quality.

SLMFine-TuningCost OptimizationDomain-Specific

EdTech AI

Fareed AI Tutor

Interactive AI-powered educational tutor with avatar-based learning, Arabic language support, adaptive MCQ generation, misconception handling, and audio interaction — deployed for Kuwait Ministry of Education.

AI TutorArabic NLPAdaptive LearningVoice AI

Career Journey

Professional Experience

20+ years of progressive technology leadership across startups, consulting, and global enterprises.

Chief Technology Officer / VP Engineering

DXwand — AI SaaS Startup

Sep 2023 — Present

Built and scaled a 17+ FTE engineering organization spanning AI, Platform, DevOps, QA, and SecOps
Architected and launched 3 products: Orxtra (Enterprise RAG), MerlinX (AI SaaS), and Prism (SLM)
Achieved ~90% reduction in time-to-market and 50% higher AI accuracy
Led enterprise security strategy, CI/CD automation, and cloud-native infrastructure
Established engineering excellence practices, hiring standards, and Agile operating model

Head of Delivery

Fusang Global — Digital Assets Exchange, Malaysia

Feb — Aug 2023

Led engineering delivery for a regulated digital assets platform under strict compliance and security requirements
Core contributor in company strategy and planning with executives across business functions

Senior Manager, Solution Architecture (Data & Analytics)

Ernst & Young (EY) — Malaysia

Nov 2021 — Jan 2023

Led solution architecture for large-scale Data & Analytics programs in financial services
Directed 30 FTEs and managed $2M budget for enterprise data warehouse program
Founded the Solution Architecture Community of Practice across the firm
Defined data governance standards ensuring regulatory compliance and audit readiness
Mentored junior architects, building a culture of technical excellence

Senior Technical Architect / Data Management Practice Lead

Experian — Malaysia

2015 — 2021

Led global decisioning platform deployed across 28 countries for Standard Chartered Bank
Owned the Data Management & Quality business line end-to-end: strategy, delivery, and GTM
Coordinated global engineering teams across APAC, EMEA, and Americas
Led POC engagements winning multi-year enterprise contracts
Delivered thought leadership via industry talks and webinars
Received multiple awards for leadership, innovation, and client impact

IT Architect / Senior Consultant

IBM — Egypt & Middle East

2005 — 2015

Led architecture and presales for data, BI, CRM, and integration platforms across telecom, banking, and government
Contributed to $11M Etisalat CRM transformation deal win
Directed national-scale projects for Egyptian Cabinet of Ministers, National Archives, Military Authority
Designed enterprise data warehousing solutions and service bus integrations

Expertise

Core Competencies

🤖

AI & Machine Learning

GenAI SystemsRAG ArchitectureMulti-Agent OrchestrationLLM Fine-TuningVector SearchKnowledge GraphsNLP/NLUSmall Language ModelsAI Evaluation

⚙

Architecture & Systems

Distributed SystemsEvent-Driven MicroservicesMulti-Tenant SaaSAPI DesignCloud-NativeReal-Time StreamingEnterprise Integration

☁

Cloud & Infrastructure

AWSGCPAzureCI/CD PipelinesInfrastructure-as-CodeObservabilityReliability EngineeringCost Optimization

📊

Data Platforms

Data EngineeringETL/ELT PipelinesData QualityData GovernanceData WarehousingAnalytics PlatformsRegulatory Compliance

💼

Leadership & Strategy

Engineering Org ScalingP&L OwnershipTechnology VisionGTM ExecutionC-Level StakeholdersAgile DeliveryMentorship

🌐

Industries

Financial ServicesGovernmentTelecommunicationsDigital AssetsAI/SaaS StartupsEdTechMulti-Country (28+)